Heathcare Facilities Accreditation Program

HFAP strives to assist facilities in achieving and maintaining high quality, safe patient care. This is done in part by extracting the hospital's core measure data from the Hospital-Compare website. The data is aggregated and used during the survey process to allow hospitals to see how they measure compared to their previous reporting period as well as to other HFAP accredited hospitals nationwide.

HFAP has adopted 28 of the 30 Safe Practices set forth by the National Quality Forum (NQF) in 2006. Over the next year there will be updates to these read more at the National Quality Forum Web site

CDC (Centers for Disease Control) declares a flu pandemic. Read the details at the World Health Organization (WHO) Web site

Reporting a Complaint Against a Healthcare Organization

If you are having a problem with a HFAP accredited healthcare organization regarding the quality of care you or a loved one has received, the first step would be to contact the healthcare organization and speak with the “patient representative.” If you are unable to resolve or diffuse the issue and want to take further action, you need to contact the Quality/Patient Safety Services Department at HFAP.

Your complaint will be handled in a confidential manner. You may mail, fax, or e-mail your complaint with the patient’s name, date of incident and your contact information. Please also include the name of the HFAP organization, street address, city and state. The complaint should be only 1-2 pages long and must relate to quality of care issues.

Complaints will be processed according to high priority quality incidents. Complaints related to billing or insurance issues are not within HFAP standards, nor are any labor disputes. If you have any questions about filing a complaint, please contact the following:

Susan Lautner, RN, BSN, MSHL,
Department of Quality/Patient Safety at:

E-mail: slautner@hfap.org
Fax: 312-202-8367

Mail: HFAP
142 East Ontario
Chicago, Illinois 60611