Attention:  Acute Care Hospitals, Critical Access Hospitals, and Ambulatory Surgical Centers

Please share this information with:

  • Chief Nursing Officer
  • Chief Medical Officer / VP Medical Affairs
  • Director, Pharmacy Services
  • Director / Manager, Medical Records / HIM

On January 5, 2018, CMS published a revision to Survey & Certification memo #18-10 (originally published 12/28/17), “Texting of Patient Information among Healthcare Providers.”

Key Points:

  1. CMS revised this memo to clarify the providers affected by this policy are Hospitals and Critical Access Hospitals. The memo references the following CFRs:
    • For Hospitals: §482.24(b) and §482.24(c)
    • For Critical Access Hospitals: §485.638(a) and §485.638(b)
  2. While texting ‘patient information’ among members of the Hospital and CAH healthcare team is permissible if accomplished through a secure platform, texting of ‘patient orders’ is prohibited regardless of the platform utilized.
  3. CPOE is the preferred method of order entry by the provider.

Additional Information:

CMS has also communicated that effective January 2018, the Survey and Certification Group is now known as the Quality, Safety & Oversight Group (QSOG). Effective immediately, the S&C memos will be labeled as “QSO Memos.”

Therefore, the revised S&C 18-10 has been re-labeled as QSO 18-10.

These QSO Memos (formerly known as S&C memos) are posted on the S&C website, click here to view these memos.

Are any standards affected by this change?


Effective: Immediately

Click here to read the full CMS S&C 18-10 revision.

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